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Eric Oudkerk Pool
ITSM Consultant

Hi there and welcome to my website.

If you are looking for an experienced freelance ITSM consultant, specialized in process management, you have come to the right place!

I am available for freelance projects as IT process manager, operational change manager, incident manager, problem manager, service manager and other ITIL based process management functions.

I am a professional in what I do and  passionate about my work. I am always looking for a challenge to create a win/win situation.
What you see is what you get. I am loyal, eager to learn and a team player. Humor is my keyword to success. 

Why would you hire me for your next project?


  • More than 20 years of experience in IT Service management

  • Flexible working attitude

  • Always customer focussed

  • Professional approach 

  • Eager to learn, every day

  • ITIL Certified

  • Multilingual: Dutch, English, German, Spanish and French

  • Competitive rate


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